Library 2.0 and Web 2.0

In the OCLC online newsletter Next Space No.2 ISSN: 1559-0011 2006 article "Away from the 'icebergs'”, the Director of Resource Acquisition, University of Nevada, Reno Libraries, Rick Anderson writes that "if our services can’t be used without training, then it’s the services that need to be fixed—not our patrons." http://www.oclc.org/nextspace/002/2.htm Before Library 2.0, this notion was called "self-service". I thought it was a good thing to encourage patrons--now called customers--to be self-reliant. I thought it helped them feel and be empowered in our library environment. With CREST at our library, emphasis has shifted away from ensuring our services are user-friendly to making our staff user-friendly. We need both. For example, it is ridiculous that the public printers are inscrutable to most users and require one-on-one staff instruction. In my view, being tutored by staff to do simple tasks does not enhance an adult library user's experience.